Tickets Resolved
2.4k
This Month
trending_up
Tickets In Progress
1.35k
This Month
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Tickets Due
980
This Month
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Tickets New Open
3.25k
This Month
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Tickets Status
Avg. 1.5k
Tickets Weekly Solved-
Solved1.5k
-
In Progress4.7k
-
Pending780
-
Others320
Customer Satisfaction
Overall
98%
Response Time
1
hrs
: 22
mins
Performance of Agents
| ID | Agent Name | Total Tickets | Open Tickets | Resolved Tickets | Avg. Resolution Time | Satisfaction Rate | Action |
|---|---|---|---|---|---|---|---|
| #854 |
Oliver Khan
|
230 | 20 | 75 | 2.5 hours |
80%
|
|
| #853 |
Ava Cooper
|
180 | 16 | 35 | 1.4 hours |
75%
|
|
| #852 |
Isabella Evans
|
150 | 35 | 45 | 3.2 hours |
80%
|
|
| #851 |
Mia Hughes
|
75 | 86 | 25 | 4.5 hours |
100%
|
|
| #850 |
Noah Mitchell
|
320 | 90 | 10 | 3.8 hours |
100%
|
|
| #849 |
Sophia Carter
|
120 | 55 | 20 | 5.3 hours |
60%
|
|
Showing 6 of 36 results
New Tickets vs Solved Tickets
Recent Customer Ratings
| Name | Date | Ratings |
|---|---|---|
|
Olivia Clark
Big Data
|
28 April 2025 |
|
|
Ava Turner
UX/UI
|
25 April 2025 |
|
|
Lucas Morgan
Developer
|
23 April 2025 |
|
Isabella Cooper
Designer
|
20 April 2025 |
|
|
Ethan Parker
Python
|
15 April 2025 |
|
Items per pages: 5
1 – 5 of 10
To Do List
|
|
ID | Ticket Title | Assigned To | Due Date | Priority | Status | Action |
|---|---|---|---|---|---|---|---|
|
|
#854 | Network Infrastructure | Oliver Clark | 30 Apr 2025 | High | Finished |
|
|
|
#853 | Cloud Migration | Ethan Baker | 25 Apr 2025 | Low | Pending |
|
|
|
#852 | Website Revamp | Sophia Carter | 20 Apr 2025 | Medium | In Progress |
|
|
|
#851 | Mobile Application | Ava Cooper | 15 Apr 2025 | High | Finished |
|
|
|
#850 | System Deployment | Isabella Evans | 10 Apr 2025 | Low | Cancelled |
|